Our client and their mission
Our client doesn't just sell hardware; they save lives. In this role, you will lead the frontline team ensuring that our client's AI-vision systems operate at peak performance, safeguarding workers across the continent. This isn't just a support role—it’s a leadership position where technical expertise meets operational excellence.
You will be joining a global leader in AI-driven safety. This role offers the autonomy of a regional lead with the backing of an international innovation powerhouse. If you are ready to move from "managing requests" to "building a world-class service organization," we want to talk to you.
Your Impact
- Lead & Empower: Direct and mentor a high-performing North American Customer Support (CUS), including Technical Support Manager and Field Engineer.
- Orchestrate Operations: Manage the dispatch and logistics of all regional interventions, balancing internal resources and external suppliers to ensure rapid response times.
- Manage fulfillment and inventory management in our Boise (ID) Warehouse.
- Be the Technical Authority: Serve as the "Subject Matter Expert" for our client's systems, solving complex technical challenges and providing elite support to our North American partners.
- Drive Product Evolution: Act as the bridge between the field and R&D. Monitor equipment performance and translate field feedback into actionable insights for our Program Managers in Europe.
- Champion Customer Success: Manage high-stakes relationships with Key Accounts (large international industrial corporations), ensuring our most strategic partners receive world-class service.
- Educate the Market: Design and lead training programs for distributors and end-users, turning our partners into experts.
What You’ll Bring
- Technical Grit: A deep-rooted understanding of electro-mechanical industrial equipment and a passion for solving technical problems.
- Autonomy: The ability to make decisions and communicate/collaborate with team members to solve customer issues.
- Collaborative Spirit: A "one-team" mentality, working seamlessly with Sales, R&D, and our European Customer Support to deliver a unified customer experience.
- Adaptability: The agility to thrive in a growing company where missions evolve and new challenges emerge daily.
What Compensation & Benefits to expect?
- Competitive base salary (commensurate with experience)
- Performance-based bonus (paid semi-annually)
- Comprehensive benefits package (401k, health/dental/vision, disability, life insurance)
- Paid time off (15 to 25), Sick Days (5) and holidays (9)
