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Client Overview:
Our client supports and celebrates leaders of Evergreen® companies—private, purpose-driven businesses built for long-term success. Their growing community of 300+ CEOs and Presidents connects through intimate events, virtual forums, and exclusive content to share insights and inspiration on business, family, and life.
Position Overview:
They are seeking a highly relational, strategic, and service-oriented Manager of Member Services to grow their membership and ensure the success and satisfaction of current members. This individual will manage the entire new member sales motion, strengthen engagement and retention, and support cross-functional collaboration to enhance the member experience.
Key Responsibilities:
• Drive Membership Growth: Recruit and retain qualified CEOs and Presidents. Achieve or exceed membership growth targets.
• Manage New Member Sales Process:
o Cultivate trusted relationships with existing members to generate warm referrals.
o Guide warm referrals through candidacy, evaluating qualification and cultural fit.
o Lead onboarding and support integration into the community.
• Enhance Member Engagement:
o Maintain ongoing relationships to ensure high satisfaction and retention.
o Encourage participation in events and programs.
o Identify evolving needs and surface feedback to the CEO and leadership team.
• Cross-Sell Offerings: Promote relevant products ] and services to current members in alignment with quarterly and annual goals.
• Support Events: Assist the events team in planning, delivering, and following up on member experiences.
• Champion the Member Experience: Collaborate with the internal team to problem solve, support members, and explore new service opportunities.
Required Qualifications:
• 5+ years of experience in high-trust, high-empathy sales or account management with C-level executives, ideally CEOs/Presidents.
• Proven track record of exceeding sales and retention targets.
• Highly organized with strong CRM, calendar, and communication skills.
• Exceptional interpersonal, listening, and note-taking abilities.
• Skilled at managing multiple relationships and touch points simultaneously.
• Comfortable working independently and collaboratively within a small, mission-driven team.
• Willing to travel at least two weeks per year, with flexibility as growth requires.
Ideal Characteristics:
• Ethical, trustworthy, and authentic
• Curious and eager to learn; a reader of business and leadership content
• Graceful under pressure; creative in solving problems
• Detail-oriented but also open to experimentation and innovation
• Energetic, team-minded, and motivated
We review every submission personally and will reach out when we find opportunities that match your skills and career goals.
